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Frequently Asked Questions


Scroll for answers to our most frequently asked questions.

I'm a Diamond Parking SLC Rewards Member. What do I do now?

Diamond Airport Parking Points can be redeemed for the current point tiers until 5/31/24.  Starting June 1, you can redeem your parking points for storage credits until the end of 2024.  You will get $10 for every 100 points you have.  All you have to do is make a reservation or stop by the office.  Your points will be added as a storage credit on your account.  You will need to inform the storage staff that you want to redeem your points.

  • Check point balance on your Diamond Parking APP or Login on

  • Rewards points will no longer be issued beginning May 1, 2024.

  • Points can be used at the Airport lot until 5/31/24.

  • Starting June 1, 2024 points can only be redeemed at the SLC Diamond Self Storage.

  • Points fully expire 12/31/24.

  • Points cannot be transferred to cash, only account credit. If you close your Diamond Storage account with a credit then that credit will be lost.


Points can be redeemed for the following until May 31st 2024:

  • 1 Day of parking (covered or uncovered): 200 Points (can be stacked)

  • Full Car Detail Service: 2500 Points

  • Mini  Car Detail Service: 1200 Points

  • Standard Oil Change:  800 Points

  • Oil Change Synthetic: 1200 Points

  • Oil Change Diesel: 2500 Points

  • Some restrictions do apply – see office for more details.

How Does the Rideshare Reimbursement program work?

If you are storing a vehicle at our Spokane, Airway Heights or SLC locations then we will reimburse your rideshare, taxi or public transportation costs.

  • Maximum $30 per month.

  • Gratuities are not covered.

  • Receipts must be turned in within 30 days of trip.

  • Credits are applied to the account and cannot be cashed out or refunded.

Please do not share your gate code with any driver.

Salt Lake City, UT-

Send your receipts to 


Address for our SLC locations:


North Temple Location:

22 Orange St. Salt Lake City, UT 84116


Redwood Location:

50 S Redwood Rd. Salt Lake City, UT 84116


Airway Heights, WA-

Send your receipts to 


Address for our Airway Location:

1211 S. Fairview Heights RD. Medical Lake, WA 99022.

Spokane, WA-

Send your receipts to

Address for our Spokane Location:

5602 W. Sunset Hwy. Spokane, WA 99223.

Do I need insurance?

We require you obtain insurance for your contents. Please contact us or your own insurance agent about purchasing insurance coverage.

How do I pay?

Diamond Self Storage requires EFT or automatic billing on a credit or debit card that will charge on the 1st of every month.

How do I cancel?

Please provide us with a 15 day notice that you will be vacating your storage space. The storage space must be vacated by the last day of the month.

What is security like?

We have 24 hour digital video-camera surveillance. Diamond Storage is also fenced and gated. You are granted keypad access that our computers use to record the times you enter and exit the property. All locations have manned security patrol at night.

What's the minimum amount of time I can store my stuff?

We offer month to month payment or longer leases at 6 months to 1 year. One month is the minimum.

When can I access my storage unit?

Whenever is convenient! Most locations allow access to your unit 24 hours a day, 7 days a week. Ask location manager for details.

Do you offer services for both residential and business customers? 

Yes, Diamond Self Storage is happy to assist both residential and business customers in safely and efficiently storing their supplies.

Can I buy boxes and packing materials?

Yes, most of our locations offer a wide variety of boxes and packing supplies to assist with shipping and moving your belongings. Please check with your local office.

Are your units climate controlled?

Climate control is a feature that we offer. Our climate controlled storage units maintain a temperature of 55 to 75 degrees. This feature helps protect your stored belongings from damage caused by extreme temperatures.

What is a roll-up door?

Roll-up doors are the most common type of door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do I get a lock when I rent a unit?

You can purchase a new lock at Diamond Self Storage. We offer a variety of disk style locks and require a disc lock to ensure the highest level of security.

How do I choose the right size unit?

Selecting the right storage unit can be daunting. We've got you covered. Check out our storage guide here.

What is a drive-up unit?

A drive-up unit is an outside storage unit located on the first floor of a facility that gives you the ability to load your belongings directly from a vehicle or truck. They are mover friendly and make shipping easier.

What is the difference between an indoor and outdoor unit?

An outdoor storage unit can be accessed directly from the outside. An indoor storage unit is located within our property and will require you to go inside for access.

Can I store a vehicle?

All locations offer vehicle storage. Visit the Diamond Storage location page nearest you to see their full amenities, or check out our vehicles page.

Get in Touch

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